Effective Date: June 21, 2025

At Azecare.com, we are committed to providing excellent support to our valued customers. This Support Policy outlines how you can reach us for assistance, the types of support we offer, and our operating hours. Our goal is to ensure you have a seamless and positive experience with our products and services.

1. How to Reach Us for Support

We offer multiple convenient ways to get in touch with our Customer Care team:

• Online Contact Form (Recommended for fastest response): For general inquiries, product questions, order assistance, or any other non-urgent matters, please use our dedicated online contact form: https://www.azecare.com/contact-us This ensures your query is routed to the correct department and allows us to gather all necessary information to assist you efficiently.

• By Phone: For urgent inquiries or if you prefer to speak directly with a representative, you can call us during our operating hours: (248)952-8187

• By Mail: For official correspondence or non-urgent written inquiries, you can reach us by mail at: Azecare.com 8519 PERRY RD.,# 233 ATLAS, MI 48411. Please note that responses to mailed inquiries may take longer.

2. Types of Support Offered

Our Customer Care team is here to assist you with a wide range of topics, including:

• Product Information: Details about product features, specifications, and recommendations for various needs (non-medical advice).

• Order Status and Tracking: Updates on your order's progress, shipping information, and delivery estimates.

• Returns and Exchanges: Guidance through our Return Policy and assistance with eligible return or exchange requests.

• Billing and Payment: Questions regarding your invoices, charges, or payment methods.

• Account Management: Help with creating, managing, or troubleshooting your Azecare.com account.

• Website Navigation: Assistance with finding products, navigating the Site, or troubleshooting technical issues you might encounter on our website.

• General Inquiries: Any other questions or concerns related to Azecare.com and its offerings.

Important Note: As stated in our Disclaimer, Azecare.com does not provide medical advice, diagnosis, or treatment. Our support team is unable to offer medical guidance or recommendations. For any health-related concerns, please consult a qualified healthcare professional.

3. Customer Care Operating Hours

Our Customer Care team is available to assist you during the following hours:

• Monday - Friday: (e.g., 9:00 AM - 5:00 PM EST)

• Weekends & Public Holidays: Closed

We strive to respond to all online inquiries within [e.g., 1-2 business days] during operating hours. Phone calls will be answered in the order they are received.

4. Feedback and Suggestions

We continuously strive to improve our products and services. If you have any feedback or suggestions regarding your experience with Azecare.com or our support process, please feel free to share it with us via our online contact form. Your input is highly valuable.

5. Changes to This Support Policy

We may update this Support Policy from time to time to reflect changes in our support practices. We will post the revised policy on this page and update the "Effective Date" at the top. We encourage you to review this Support Policy periodically.